Reviews for Sue Woodger
Tina Beck, United Kingdom
29 Jul 2024
The artwork was a special birthday gift. I was beyond disappointed to see both frames were damaged and one of the pieces of artwork, the ink from the signature had run. I'm not sure how the artist could have missed this and it should not have been sent out without at least checking that we would mind. I don't understand why such substandard and cheap frames would be used! I would rather gave paid extra to have a quality frame...which I have now done. On removing the artwork from the frame, I noted also the cheapness of the mount, fortunately behind the glass it looks pretty. If I had given myself more time to purchase a gift i would have returned both pieces. I found the suggestion to purchase replacement frames from Amazon an insult, despite having the £27 for 2 frames refunded. I will not be recommending or purchasing from this artist again. This purchase was not the pleasant experience I hoped for and whilst not the artists fault that the package was damaged, the quality of materials used certainly is.
Response from Sue Woodger
29 Jul 2024
I’m disappointed to receive such an unpleasant review from you when I have made every effort to rectify damage that happened in transit. I packaged your two pictures thoroughly and posted them within 12 hours of your purchase and the first attempt to deliver to you was made the following day. I have packaged framed pieces and couriered them across the world and always take great care in packaging my work in multiple layers of boxing and bubble wrap. The courier made several attempts to deliver your package to you. With so many attempted deliveries the risk of damage increases. It is unfortunate that the two frames were damaged in transit, but this is a very rare occurrence. I always check my artwork thoroughly before packaging. I do not know how the small smudge in the signature occurred. When I was notified that the frames were damaged I immediately contacted you and offered two initial solutions of a return or replacement frames. At no point have you responded to any of my correspondence - and instead opted to contact the Artfinder team. Had you responded to me perhaps we could have found a solution you were happy with. Despite not once replying to me you’ve given me 2* for communication? As for the frames I use - I buy ready made box frames that have stood the test of time and worked well for hundreds of artworks that I’ve sold. I upgrade the glass for these larger frames to ensure the best uv protection for my artwork. The frames I use are indeed reasonably priced, and they are wholly commensurate with the reasonable pricing of my artwork. I am a paper artist - I use premium paper based on its quality for colour and weight and how well it can be cut. None of my materials are cheap. I wish you all the best for your celebration.
Christopher Rushbrook, United Kingdom
26 Jul 2023
I can honestly say I am delighted with the piece of Art I purchased from Sue, in fact I haven't stopped smiling every time I look at it and I don't believe I will ever stop! it is simply stunning. Whats more My wife loves it and was totally unaware that I was making the purchase. thank you Sue for your fine work and the excellent customer service you supplied
Response from Sue Woodger
26 Jul 2023
Chris - I am so pleased that you are delighted with your artwork and that your wife also loves it. Thank you so much for your lovely comments. Warmest wishes Sue
Corey Lavorato, Australia
20 Sep 2022
Sue was in constant communication with me through the entire process and when I received the piece that I ordered, I was ecstatic with it! It is just so beautiful in real life and can't wait to find the perfect place for it in my new home. Thank you Sue!
Response from Sue Woodger
21 Sep 2022
Thank you so much for your lovely review. I am so pleased you are enjoying your new artwork and I do hope it brings you many years of joy. Sue
Heather Parkman, United Kingdom
9 Feb 2022
Great artwork received promptly ! Thanks
Response from Sue Woodger
9 Feb 2022
It was my pleasure producing this commission for you Heather. Sue
Julie A Shoup, United States
9 Apr 2021
Absolutely love this picture. When the light hits it just right the butterflies seem to come alive and flutter around.
steve temperley, United Kingdom
21 Nov 2019
Excellent quick service with great communication, arrived well packaged. These look fantastic, really nice shimmer set off well by the solid backgrounds and the nice clean white frame they will make a couple of young girls very happy at Christmas.
LINDA DANCE, United Kingdom
9 Jul 2019
Lovely delicate piece of art, will be for present and I’m sure they will love it!
Response from Sue Woodger
9 Jul 2019
I’m so pleased you love this artwork Linda, and I do hope the recipient equally loves it! Many thanks. Sue
James Sheffield, United Kingdom
8 Feb 2019
Wonderful artwork which was purchased as a gift which went down very well. Thank you for the beautiful artwork and the speedy delivery.
Simon Liddamore, United Kingdom
31 Dec 2018
Love the artwork and Sue was great when I ordered the wrong item! Soon got sorted.
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Ayesha Desquiens, Japan
14 Sep 2018
Absolutely a wonderful flawless experience. Despite many drops in communication on my side Sue was Endlessly patient and professional. I will order from her again.
