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The contact and process was very good. The painting was shipped quickly, but the shipment was then held up at Ukrainian customs through no fault of the artist or Artfinder. I was assured twice that the purchase price would not be paid until the artwork arrived. I was then informed that the shipment had been returned to the artist and that I had the option of cancelling the purchase and getting my money back, or having the painting sent to me again. Naturally, I decided to try again and this time everything went well. After 12 days the parcel arrived, perfectly packaged and exactly as I expected.
So everything went really well, apart from the "hitch" at customs. But I think this problem can happen from time to time, especially if you are buying art from Ukraine at the moment.
Response from Family Art
24 Jul 2024
Thanks for the review!!!
Norbert Aurisch, Germany
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
14 Jul 2024
The contact and process was very good. The painting was shipped quickly, but the shipment was then held up at Ukrainian customs through no fault of the artist or Artfinder. I was assured twice that the purchase price would not be paid until the artwork arrived. I was then informed that the shipment had been returned to the artist and that I had the option of cancelling the purchase and getting my money back, or having the painting sent to me again. Naturally, I decided to try again and this time everything went well. After 12 days the parcel arrived, perfectly packaged and exactly as I expected.
So everything went really well, apart from the "hitch" at customs. But I think this problem can happen from time to time, especially if you are buying art from Ukraine at the moment.
Response from Family Art
24 Jul 2024
Thanks for the review!!!
John Setra, United Kingdom
Review posted 23 Jan 2024
Lovely painting - arrived in good condition.
Response from Family Art
24 Jan 2024
Thanks for the review!!!
John Setra, United Kingdom
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Delivery and packaging
Listing accuracy
23 Jan 2024
Lovely painting - arrived in good condition.
Response from Family Art
24 Jan 2024
Thanks for the review!!!
Tara ODonnell, United States
Review posted 12 Jan 2024
The only reason I gave 4 stars for communication is because I would have loved to known when the painting was mailed otherwise it was a 5 star experience. The painting is beautiful, it came in a timely manner despite what's happening in Ukraine, and all the packaging was incredible. I will buy from Olha again.
Response from Family Art
12 Jan 2024
Thanks for the review!!!
Tara ODonnell, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
12 Jan 2024
The only reason I gave 4 stars for communication is because I would have loved to known when the painting was mailed otherwise it was a 5 star experience. The painting is beautiful, it came in a timely manner despite what's happening in Ukraine, and all the packaging was incredible. I will buy from Olha again.
Response from Family Art
12 Jan 2024
Thanks for the review!!!
Lilia Neofytidou, United Kingdom
Review posted 5 Jun 2023
All very nice, I am very happy to see the paintings, it is even more beautiful than on web,
thank you very much. I hope to obtain your next work. All the best wishes.
Delivery was exceptional good , all come in time, very nicely packed. Thank much.
Response from Family Art
6 Jun 2023
Thanks for the review!!!
Lilia Neofytidou, United Kingdom
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Seller communication
Delivery and packaging
Listing accuracy
5 Jun 2023
All very nice, I am very happy to see the paintings, it is even more beautiful than on web,
thank you very much. I hope to obtain your next work. All the best wishes.
Delivery was exceptional good , all come in time, very nicely packed. Thank much.
Response from Family Art
6 Jun 2023
Thanks for the review!!!
nicoleta galatanu, Romania
Review posted 23 Mar 2023
Chere Olha Darchuk,
C est deja quelque temps depui quand vos peintures font partie de ma vie. Elles embelissent ma vie tous les jours!
Je vous remercie pour ca et je reste votre fidele admirateur!
Cordialement,
Nicoleta
Response from Family Art
31 Mar 2023
Thanks for the review !
nicoleta galatanu, Romania
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
23 Mar 2023
Chere Olha Darchuk,
C est deja quelque temps depui quand vos peintures font partie de ma vie. Elles embelissent ma vie tous les jours!
Je vous remercie pour ca et je reste votre fidele admirateur!
Cordialement,
Nicoleta
Response from Family Art
31 Mar 2023
Thanks for the review !
PASCAL GUILPIN, France
Review posted 3 Mar 2023
Je suis un fan des tableaux impressionnistes d'Olha Darchuk. Très satisfait de cette nouvelle acquisition et du contact avec l'artiste.
Ce tableau, plein de lumière et de belles couleurs, donne un sentiment d'apaisement. Magnifique, comme le reste des oeuvres de la peintre qui mérite d'être connue et reconnue pour son talent.
Response from Family Art
31 Mar 2023
Thanks for the review !
PASCAL GUILPIN, France
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 Mar 2023
Je suis un fan des tableaux impressionnistes d'Olha Darchuk. Très satisfait de cette nouvelle acquisition et du contact avec l'artiste.
Ce tableau, plein de lumière et de belles couleurs, donne un sentiment d'apaisement. Magnifique, comme le reste des oeuvres de la peintre qui mérite d'être connue et reconnue pour son talent.
Response from Family Art
31 Mar 2023
Thanks for the review !
Alastair Carr, United Kingdom
Review posted 10 Nov 2022
Post to New Zealand from Ukraine takes time given the on-going challenges of both Covid and conflict. However, the wait was very much worthwhile when this intriguing piece arrived around 7 weeks after it had been dispatched. Despite its long journey time, it arrived secure and undamaged - testament to its excellent packaging.
There is richness to both the colours and textures with markedly differing appearances as the light changes during the course of a day. Given the contrasting appearances in different qualities of light, I have yet to determine how to frame and where best to display this piece but I am enjoying siting it in different locations around the house each day and weighing up where best it would be displayed.
Response from Family Art
13 Dec 2022
Thanks for the review !
Alastair Carr, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
10 Nov 2022
Post to New Zealand from Ukraine takes time given the on-going challenges of both Covid and conflict. However, the wait was very much worthwhile when this intriguing piece arrived around 7 weeks after it had been dispatched. Despite its long journey time, it arrived secure and undamaged - testament to its excellent packaging.
There is richness to both the colours and textures with markedly differing appearances as the light changes during the course of a day. Given the contrasting appearances in different qualities of light, I have yet to determine how to frame and where best to display this piece but I am enjoying siting it in different locations around the house each day and weighing up where best it would be displayed.
Response from Family Art
13 Dec 2022
Thanks for the review !
Janis McCormack, United Kingdom
Review posted 24 Aug 2022
Perfect composition for my love of my husband who passed away a year ago he loved holidays at the beach abroad and I keep a Rose next to his picture so I had to have this art work as it really spoke to me thank you so much. The colours are wonderful and reflect the joys we had together
Response from Family Art
13 Dec 2022
Thanks for the review !
Janis McCormack, United Kingdom
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Delivery and packaging
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24 Aug 2022
Perfect composition for my love of my husband who passed away a year ago he loved holidays at the beach abroad and I keep a Rose next to his picture so I had to have this art work as it really spoke to me thank you so much. The colours are wonderful and reflect the joys we had together
Response from Family Art
13 Dec 2022
Thanks for the review !
Audrey Davis, United States
Review posted 22 Jul 2022
This painting is absolutely beautiful, it is one of my favorites! It will not be hung but permanently displayed on a Easel. I purchased it for my home in Lake Tahoe, I could not be happier it looks like it was painted for there. I am waiting for the easel and once I receive it I will display a photo.
Response from Family Art
13 Dec 2022
Thanks for the review !
Audrey Davis, United States
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Delivery and packaging
Listing accuracy
22 Jul 2022
This painting is absolutely beautiful, it is one of my favorites! It will not be hung but permanently displayed on a Easel. I purchased it for my home in Lake Tahoe, I could not be happier it looks like it was painted for there. I am waiting for the easel and once I receive it I will display a photo.
Response from Family Art
13 Dec 2022
Thanks for the review !
Ron Laverdiere, Canada
Review posted 7 Jul 2022
The art is exactly what I expected. Beautiful piece. Arrived securely packaged and in a fair time frame. My only issue is that the tracking number never updated - it showed as ready to ship the entire time, even after I received it. This is not the seller's issue though.
I hope the seller continues to be able to contribute to the art world for years to come.
Response from Family Art
14 Jul 2022
Thanks for the review !
Ron Laverdiere, Canada
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
7 Jul 2022
The art is exactly what I expected. Beautiful piece. Arrived securely packaged and in a fair time frame. My only issue is that the tracking number never updated - it showed as ready to ship the entire time, even after I received it. This is not the seller's issue though.
I hope the seller continues to be able to contribute to the art world for years to come.
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