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I'm always disappointed to be charged £10 p+p and the stamp is no way near that price. Other than that I'm delighted with my purchase
jo thornton, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
5 Mar 2019
I'm always disappointed to be charged £10 p+p and the stamp is no way near that price. Other than that I'm delighted with my purchase
Liz Thorpe, United States
Review posted 29 Nov 2017
Hi,
I love the print, thank you, it looks beautiful with the other ones.
All the best
Liz
Liz Thorpe, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
29 Nov 2017
Hi,
I love the print, thank you, it looks beautiful with the other ones.
All the best
Liz
Joanna Goldenstein, United States
Review posted 18 Sep 2017
The selling gallery, Eleven Fine Arts, did a terrible job in communicating the status of my order. There was no tracking information available on the Art Finders website. When the estimated delivery date (September 8, 2017) passed with no delivery, I sent an email to the seller through the Art Finders website. The seller responded and said the piece was "delivered" on August 28. What the seller failed to specify, and what it took Art Finder's customer service staff to ferret out, was that the piece had been delivered to a framer in the US. Only Art Finders sorted out the status and provided a tracking number for delivery to me.
I was very impressed with Art Finder's response, but do not recommend the selling gallery, Eleven Fine Arts.
Response from Eleven Fine Art
19 Sep 2017
This is a totally unfair and unfounded review. The print was dispatched and a tracking number was added to the completed order form. All of the prints we send out are via Royal Mail and are tracked. We were made aware the print had not arrived on 12 September and responded immediately with the tracking information and also stating that according to the tracking information the print had been delivered. That is all the information that is available from tracking. The package was correctly addressed and packaged. If the print was delivered to an incorrect address by Royal Mail we cannot be held responsible for that. In the most recent email exchange before this review we stated that if the print was "missing in action" we could sort something out. We also provided a telephone number in order to discuss the matter but you chose to publish the review above rather than calling to discuss. We are sorry that your print got waylaid but it was through no fault from our end and we have responsed to all communication efficiently.
Joanna Goldenstein, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
18 Sep 2017
The selling gallery, Eleven Fine Arts, did a terrible job in communicating the status of my order. There was no tracking information available on the Art Finders website. When the estimated delivery date (September 8, 2017) passed with no delivery, I sent an email to the seller through the Art Finders website. The seller responded and said the piece was "delivered" on August 28. What the seller failed to specify, and what it took Art Finder's customer service staff to ferret out, was that the piece had been delivered to a framer in the US. Only Art Finders sorted out the status and provided a tracking number for delivery to me.
I was very impressed with Art Finder's response, but do not recommend the selling gallery, Eleven Fine Arts.
Response from Eleven Fine Art
19 Sep 2017
This is a totally unfair and unfounded review. The print was dispatched and a tracking number was added to the completed order form. All of the prints we send out are via Royal Mail and are tracked. We were made aware the print had not arrived on 12 September and responded immediately with the tracking information and also stating that according to the tracking information the print had been delivered. That is all the information that is available from tracking. The package was correctly addressed and packaged. If the print was delivered to an incorrect address by Royal Mail we cannot be held responsible for that. In the most recent email exchange before this review we stated that if the print was "missing in action" we could sort something out. We also provided a telephone number in order to discuss the matter but you chose to publish the review above rather than calling to discuss. We are sorry that your print got waylaid but it was through no fault from our end and we have responsed to all communication efficiently.
Hella Maria Nicolai, Germany
Review posted 15 Jun 2017
Finally all the stars for you !!! Perfect !
The young lady finds her place on the rough walls of my italian home... what a wonderful contrast...
Hella Maria Nicolai, Germany
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
15 Jun 2017
Finally all the stars for you !!! Perfect !
The young lady finds her place on the rough walls of my italian home... what a wonderful contrast...
Liz Thorpe, United States
Review posted 6 Jan 2017
Thanks we love the print!
Liz
Liz Thorpe, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
6 Jan 2017
Thanks we love the print!
Liz
Liz Thorpe, United States
Review posted 12 Dec 2016
Hi,
I liked it so much a got a second one of your pieces!
Thank you
Liz
Liz Thorpe, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
12 Dec 2016
Hi,
I liked it so much a got a second one of your pieces!
Thank you
Liz
Lottie Prescott, United Kingdom
Review posted 25 Apr 2016
Picture came slightly damaged in the post but Eleven were fantastic and sent out a replacement the same day. Excellent service.
Lottie Prescott, United Kingdom
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Seller communication
Delivery and packaging
Listing accuracy
25 Apr 2016
Picture came slightly damaged in the post but Eleven were fantastic and sent out a replacement the same day. Excellent service.
MegGabes, United States
Review posted 24 Sep 2015
Love them! Have bought a few prints from them and all have come quickly and they've been beautiful!
MegGabes, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
24 Sep 2015
Love them! Have bought a few prints from them and all have come quickly and they've been beautiful!