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I had a problem with the unconventional packaging of the artwork. It was shipped in a tube with a wax seal on one end. I had trouble extricating the art from the tube. There were layers of tape and papers around the artwork. The art itself was sticking out of one end of the tube. As I was removing the tape and layers of paper I thought that I was working with another layer of wrapping but, unfortunately, it was the artwork itself. I accidentally tore the artwork. It can still be matted and framed to hide the tear; but the damage is done. I wish that it had been flat-packed.
Response from Tianyin Wang
5 Mar 2024
Hello Michael,
Thanks very much for your feedback.
Sorry to hear your unboxing experience, I could have done better. I’ll take your advice to my future shipping. Flat-packed could be a very good suggestion. I’m learning…
Anyway, thanks again for supporting my work.
Best regards
Tianyin
Michael McGovern, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
5 Mar 2024
I had a problem with the unconventional packaging of the artwork. It was shipped in a tube with a wax seal on one end. I had trouble extricating the art from the tube. There were layers of tape and papers around the artwork. The art itself was sticking out of one end of the tube. As I was removing the tape and layers of paper I thought that I was working with another layer of wrapping but, unfortunately, it was the artwork itself. I accidentally tore the artwork. It can still be matted and framed to hide the tear; but the damage is done. I wish that it had been flat-packed.
Response from Tianyin Wang
5 Mar 2024
Hello Michael,
Thanks very much for your feedback.
Sorry to hear your unboxing experience, I could have done better. I’ll take your advice to my future shipping. Flat-packed could be a very good suggestion. I’m learning…
Anyway, thanks again for supporting my work.
Best regards
Tianyin
Deborah Hunt, United States
Review posted 23 Feb 2024
He answered my questions about delivery quickly and the work arrived in great shape, beautifully wrapped. I will have to unscroll when I take it in to be framed next week - look forward to seeing the actual drawing. Overall a wonderful experience with Artfinder - I will come here again next time I am looking for a gift.
Response from Tianyin Wang
5 Mar 2024
Hello Deborah,
Thanks very much for your feedback.
Best wishes to the couple :)
Regards
Tianyin
Deborah Hunt, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
23 Feb 2024
He answered my questions about delivery quickly and the work arrived in great shape, beautifully wrapped. I will have to unscroll when I take it in to be framed next week - look forward to seeing the actual drawing. Overall a wonderful experience with Artfinder - I will come here again next time I am looking for a gift.
Response from Tianyin Wang
5 Mar 2024
Hello Deborah,
Thanks very much for your feedback.
Best wishes to the couple :)
Regards
Tianyin
Tony Jones, United Kingdom
Review posted 2 Nov 2022
Lovely original charcoal print.
Would have preferred some bare edge to it though as it means some of the drawing will be lost when mounted and framed.
Response from Tianyin Wang
3 Nov 2022
Hello Tony,
Thanks very much for your purchase and review.
It is an original charcoal-on-paper drawing, not a print.
I will keep your comments in mind, and leave some bare edge to future artworks.
Your comments can help me improve. Appreciated!
Best wishes
Tianyin Wang
Tony Jones, United Kingdom
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Delivery and packaging
Listing accuracy
2 Nov 2022
Lovely original charcoal print.
Would have preferred some bare edge to it though as it means some of the drawing will be lost when mounted and framed.
Response from Tianyin Wang
3 Nov 2022
Hello Tony,
Thanks very much for your purchase and review.
It is an original charcoal-on-paper drawing, not a print.
I will keep your comments in mind, and leave some bare edge to future artworks.
Your comments can help me improve. Appreciated!
Best wishes
Tianyin Wang
Gentian Bregu, Albania
Review posted 15 Mar 2022
Just bought this piece, and it was simply excellent. Can’t wait to frame it. Thank you Tianyin.
Response from Tianyin Wang
16 Mar 2022
Hello Gentian,
Thank very much for the review. Glad it found a good home in Albania, you are my first Albanian collector.
Bests
T Wang
Gentian Bregu, Albania
Overall rating
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Delivery and packaging
Listing accuracy
15 Mar 2022
Just bought this piece, and it was simply excellent. Can’t wait to frame it. Thank you Tianyin.
Response from Tianyin Wang
16 Mar 2022
Hello Gentian,
Thank very much for the review. Glad it found a good home in Albania, you are my first Albanian collector.
Bests
T Wang
Caitlin Callahan, United States
Review posted 2 Feb 2022
Wonderful drawing. Very happy with purchase
Response from Tianyin Wang
2 Feb 2022
😊
Caitlin Callahan, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
2 Feb 2022
Wonderful drawing. Very happy with purchase
Response from Tianyin Wang
2 Feb 2022
😊
Emma Carley, United Kingdom
Review posted 10 Sep 2021
Beautiful artwork. Very helpful artist.
Very happy :-)
Emma Carley, United Kingdom
Overall rating
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Delivery and packaging
Listing accuracy
10 Sep 2021
Beautiful artwork. Very helpful artist.
Very happy :-)
Renee Weller, United Kingdom
Review posted 26 Jul 2021
Received within 48 hours of purchasing. Great packaging.
Renee Weller, United Kingdom
Overall rating
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Delivery and packaging
Listing accuracy
26 Jul 2021
Received within 48 hours of purchasing. Great packaging.
Nicolò Cristoni, Italy
Review posted 14 Jul 2021
Great piece of art!
T Wang was extremely supportive throughout the whole delivering process.
Thanks a lot.
Response from Tianyin Wang
15 Jul 2021
Thanks very much Nicolo, appreciated for that.
Nicolò Cristoni, Italy
Overall rating
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Listing accuracy
14 Jul 2021
Great piece of art!
T Wang was extremely supportive throughout the whole delivering process.
Thanks a lot.
Response from Tianyin Wang
15 Jul 2021
Thanks very much Nicolo, appreciated for that.
Becky Schemits, United States
Review posted 28 Jun 2021
Tianyin was wonderful to work with. His work is stunning and we love our pieces. He also wrapped the pieces beautifully and shipped them promptly.
Becky
Becky Schemits, United States
Overall rating
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Delivery and packaging
Listing accuracy
28 Jun 2021
Tianyin was wonderful to work with. His work is stunning and we love our pieces. He also wrapped the pieces beautifully and shipped them promptly.
Becky
Will Englehart, United States
Review posted 3 Jun 2021
The charcoal drawing wasn't sealed. There was a considerable amount of transfer during packaging, shipping, unpacking. While the transfer outside of the subject is disappointing, the image itself is spectacular.
Response from Tianyin Wang
3 Jun 2021
Hello Will,
Thanks very much for your review.
I did use charcoal fixing spray every time I finish a piece.
But might not be enough amount on this particular piece, I do apologize. Thanks for your feedback, and I will make apply an extra layer of fixing spray every time before shipping in the future.
All the bests
T Wang
Will Englehart, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 Jun 2021
The charcoal drawing wasn't sealed. There was a considerable amount of transfer during packaging, shipping, unpacking. While the transfer outside of the subject is disappointing, the image itself is spectacular.
Response from Tianyin Wang
3 Jun 2021
Hello Will,
Thanks very much for your review.
I did use charcoal fixing spray every time I finish a piece.
But might not be enough amount on this particular piece, I do apologize. Thanks for your feedback, and I will make apply an extra layer of fixing spray every time before shipping in the future.
All the bests
T Wang
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