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When stuff is imported to UK customs hold it up and snail mail a letter to the receiver. If the mail doesn’t arrive or one is not at the physical location of the mailbox it is impossible to know anything is waiting for a response. This is not the fault of the sender. However, I have ordered things from a couple of vendors in Germany and Italy where they took care of the customs issue in advance. Maybe artfinder could coach artists on how to do this?
Response from Rokas Berziunas
15 Feb 2025
Thank you for your thoughtful feedback! I’m so sorry to hear about the challenges you faced with customs. It can be frustrating when logistics interfere with the excitement of receiving Artwork. Your experience is valuable and I will consider DDP options for future orders. I'm glad you chose to support my work despite these hurdles. Thank you again for your insight!
Victoria Hall, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
12 Feb 2025
When stuff is imported to UK customs hold it up and snail mail a letter to the receiver. If the mail doesn’t arrive or one is not at the physical location of the mailbox it is impossible to know anything is waiting for a response. This is not the fault of the sender. However, I have ordered things from a couple of vendors in Germany and Italy where they took care of the customs issue in advance. Maybe artfinder could coach artists on how to do this?
Response from Rokas Berziunas
15 Feb 2025
Thank you for your thoughtful feedback! I’m so sorry to hear about the challenges you faced with customs. It can be frustrating when logistics interfere with the excitement of receiving Artwork. Your experience is valuable and I will consider DDP options for future orders. I'm glad you chose to support my work despite these hurdles. Thank you again for your insight!
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