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I did not realise that the painting was going to be taken off it's frame to be sent so had to reframe it, but I am thrilled with it and I can understand why Nelina did that. It was probably my fault anyway for not reading everything properly. She looks great and is very happy in our kitchen. I have only just picked her up today.
Nelina was very good at keeping me in touch and telling me what to do about getting a painting sent from Russia.
Response from Nelina Trubach-Moshnikova
19 Nov 2021
Thank you Fiona for your understanding and I am glad that you are happy with my painting!
Fiona Chapman, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
19 Nov 2021
I did not realise that the painting was going to be taken off it's frame to be sent so had to reframe it, but I am thrilled with it and I can understand why Nelina did that. It was probably my fault anyway for not reading everything properly. She looks great and is very happy in our kitchen. I have only just picked her up today.
Nelina was very good at keeping me in touch and telling me what to do about getting a painting sent from Russia.
Response from Nelina Trubach-Moshnikova
19 Nov 2021
Thank you Fiona for your understanding and I am glad that you are happy with my painting!
Simon Midgley, United Kingdom
Review posted 21 Jul 2021
Delivery was a little delayed but Nelina replied promptly to my query about this and gave me a further tracking link which helped see where the delay was. I guess Brexit and Covid causes some delay. The package was very secure. Delighted with the picture and with the artist's service. I will buy more of her work I'm sure.
Response from Nelina Trubach-Moshnikova
21 Jul 2021
Thank you very much for your purchase and your understanding.
Simon Midgley, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
21 Jul 2021
Delivery was a little delayed but Nelina replied promptly to my query about this and gave me a further tracking link which helped see where the delay was. I guess Brexit and Covid causes some delay. The package was very secure. Delighted with the picture and with the artist's service. I will buy more of her work I'm sure.
Response from Nelina Trubach-Moshnikova
21 Jul 2021
Thank you very much for your purchase and your understanding.
Linda Gottlieb, United States
Review posted 25 Jan 2021
Very exciting painting. fine detail. Prompt delivery. I highly recommend this painter
Response from Nelina Trubach-Moshnikova
26 Jan 2021
Thank you very much!
Linda Gottlieb, United States
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25 Jan 2021
Very exciting painting. fine detail. Prompt delivery. I highly recommend this painter
Response from Nelina Trubach-Moshnikova
26 Jan 2021
Thank you very much!
Aaron Roberts, United States
Review posted 18 Oct 2020
Was an absolutely wonderful experience working with Nelina!
Response from Nelina Trubach-Moshnikova
18 Oct 2020
Thank you very much Aaron!
Aaron Roberts, United States
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Delivery and packaging
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18 Oct 2020
Was an absolutely wonderful experience working with Nelina!
Response from Nelina Trubach-Moshnikova
18 Oct 2020
Thank you very much Aaron!
Eric Rodríguez, Panama
Review posted 11 Nov 2019
I will definitely go with UPS or DHL next time.
Response from Nelina Trubach-Moshnikova
13 Nov 2019
Thank you so much!
Eric Rodríguez, Panama
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Delivery and packaging
Listing accuracy
11 Nov 2019
I will definitely go with UPS or DHL next time.
Response from Nelina Trubach-Moshnikova
13 Nov 2019
Thank you so much!
Megan Hainline , United States
Review posted 11 Mar 2018
Beautiful painting, very prompt shipping and safe packaging by the artist. Fantastic experience overall!
Response from Nelina Trubach-Moshnikova
11 Mar 2018
Thank you very much!!!
Megan Hainline , United States
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Seller communication
Delivery and packaging
Listing accuracy
11 Mar 2018
Beautiful painting, very prompt shipping and safe packaging by the artist. Fantastic experience overall!
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